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new mast - looks terrible. Is it?
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rangerider



Joined: 19 Jul 2009
Posts: 157

PostPosted: Tue Jun 03, 2014 9:20 pm    Post subject: new mast - looks terrible. Is it? Reply with quote

New 80% carbon mast fresh out of the plastic - very wavy carbon on the surface in some spots, few areas of resin which have leaked out of the weave and are mild irregularities on the surface. I weighed it about 50 times with a very accurate scale and it weighs from 5.0 to 5.6 lbs (average about 5.3 lbs) - reported weight for this mast is 4.63lbs.

My other masts are Fiberspar and Powerex 55% and 30% carbon - the weave and finish on these masts look perfect so I was expecting a higher end mast to appear well-engineered but this new mast doesn't. I can't think of a reason for the carbon (unidirectional on the surface) to look wavy.

Am I being overly critical? I'm thinking of sending it back to the retailer and looking elsewhere.
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swchandler



Joined: 08 Nov 1993
Posts: 5895

PostPosted: Tue Jun 03, 2014 11:45 pm    Post subject: Reply with quote

What brand of mast is it? 80% carbon seems a bit unusual, but maybe specs are changing. I would tend to trust a name brand mast, because you normally get a credible warranty. RDM or SDM?
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rangerider



Joined: 19 Jul 2009
Posts: 157

PostPosted: Wed Jun 04, 2014 7:28 am    Post subject: Reply with quote

I had the brand in the original post but edited it out as I don't want to malign a manufacturer unjustly. It is a brand name mast maker in the industry for a long time from a reputable retailer.

As an aside I weighed my old masts by the same technique and they are all right at the specified weight printed on the mast, unlike this new one. It is going back
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rigitrite



Joined: 19 Sep 2007
Posts: 288
Location: Kansas City

PostPosted: Wed Jun 04, 2014 9:00 am    Post subject: Reply with quote

You should contact the company and get more information. Make sure they sent you the correct product, and if you really want to send it back, make sure they pay for the shipping. Many companies have very specific return policies and require you to follow their directions in order to process the return w/o problems.
You can name the manufacturer; this is the internet, afterall.

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U2U2U2



Joined: 06 Jul 2001
Posts: 3081
Location: Shipsterns Bluff, Tasmania. Colorado

PostPosted: Wed Jun 04, 2014 10:11 am    Post subject: Reply with quote

It should not look like that.

HAVE you attempted, course its obvious thing to do, sent photos to the point of purchase , and explained your position ?

the make is not so important as the dealer/internet store/ actual store in how they handle a customer service issue.

call and send photos to document your issue/case.

Include a link to this thread .

IT aint right and they should correct if I see it the way you described.

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bred2shred



Joined: 02 May 2000
Posts: 661
Location: Jersey Shore

PostPosted: Wed Jun 04, 2014 11:37 am    Post subject: Reply with quote

Waves in the carbon = discontinuities in the load handling fibers. That means the mast will not be able to support as much load is it was designed to take. Of course you can only see the fibers at the surface, but you have to assume that the same thing is happening throughout the entire laminate. The fibers were not laid up properly on the mandrel during the molding process.

Resin pooling means that the excess resin was not drawn out of the prepreg properly during the curing process and is likely the reason you mast does not meet the weight spec.

All in all, you have a defective mast. If someone tells you this mast is OK, they are full of crap. If your dealer is good, they will replace it immediately and handle the warranty claim with the manufacturer. If your dealer isn't good, they'll likely make you go through the warranty process yourself which can be a major PITA. Take lots of pictures for your records.

sm
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rangerider



Joined: 19 Jul 2009
Posts: 157

PostPosted: Wed Jun 04, 2014 1:48 pm    Post subject: Reply with quote

I talked to the retailer. He said that they would take it back or credit me 10% if I wish to keep it. In the end I'm going to send it back - maybe a different high end mast will look the same but I will learn from the experience. It just seems to me that I would take more care to wrap the carbon if I were doing it. He said they all weigh over spec and that he was going to talk to the manufacturer about it.
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stevenbard



Joined: 11 Nov 1993
Posts: 4231

PostPosted: Wed Jun 04, 2014 6:24 pm    Post subject: Reply with quote

I hope you continue doing business with this dealer. It sounds like they're doing the right thing.

It is hard to stay in business, and the margins are tight.
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rangerider



Joined: 19 Jul 2009
Posts: 157

PostPosted: Wed Jun 04, 2014 10:45 pm    Post subject: Reply with quote

At some point I will need another board, wish it was today. I have bought tons of gear from them and they have been great. I feel bad sending the mast back but I just don't feel good about stated weight being that far off and the carbon wrap looking sloppily done. They will get more of my business and in fact the mast was only half my order.
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Ugly_Bird



Joined: 04 Nov 2008
Posts: 150

PostPosted: Mon Jun 09, 2014 2:35 pm    Post subject: Re: new mast - looks terrible. Is it? Reply with quote

rangerider wrote:
New 80% carbon mast fresh out of the plastic .


I'm somewhat puzzled about new 90% carbon mast too. Despite the whole thing is shiny, it is apparently shedding some fiber. My palms are getting itchy after handling this mast. Didn't experience anything like this with other masts I had and have. Shocked

Another thing is quite visible mismatch between bottom and top sections where they join. Confused

Andrei.
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