myiW Current Conditions and Forecasts Community Forums Buy and Sell Services
 
Hi guest · myAccount · Log in
 SearchSearch   ProfileProfile   Log in to check your private messagesLog in to check your private messages   RegisterRegister 
Board getting ready to break in half?
Goto page Previous  1, 2, 3, 4, 5, 6, 7, 8, 9  Next
 
Post new topic   Reply to topic    iWindsurf Community Forum Index -> Windsurfing Discussion
View previous topic :: View next topic  
Author Message
sailaero



Joined: 24 Jul 2001
Posts: 18

PostPosted: Mon Jan 14, 2013 11:42 am    Post subject: Reply with quote

Hello
Sorry to jump in on this late but we have been away at a trade show this last week. I am the North American importer for Exocet. I can only help on claims that are sent to us directly.We try to do the best we can to handle any warranty situation that involes a defect on any product we sell. We have been in this business since 1983 so we are not new and try to treat our customers like we want to be treated.
When you have a warranty claim it is important that you contact the dealer first. The dealer should then contact us, not Exocet in Europe. If it goes through Europe it will delay things and in some cases you will have a language barrier or a different policy on warranty.
We have seen some defective Windsup boards on some of the early AST 11'8 boards. All legitimate claims have been honored with our repair or replacement policy. We have seen less than 5% defect rate which is higher than the 2% rate we usually see. Keep in mind the Wind Sup board is one of the best selling boards in the Country and we were sold out for much of the year.
It is often hard to determine what is a legitimate warranty and what is a defect. When we see the same thing happening on a large percentage of boards it indicates a problem with manufacturing. With long boards they have no warranty for jumping as that is beyond what any long board is designed for. Warranty also does not cover impact. If a board comes into hard contact with the bottom and buckles by being rolled in the surf this is not a warranty either. Warranty also does not cover a board being straped down hard against a bare roof rack and denting the bottom. I am not saying that this is what happened in any of the warranty claims but there are often two sides to a story.
Even when I feel it is not a legitimate claim we will often pay for a repair or share in the cost if an accurate account of what went wrong cannot be determined. If anyone feels they have not been treated fairly on a warranty situation please contact me directly at sailaero@aol.com and I will do my best to settle the matter. I have to know about a claim in order to do anything about it.
Best Regards
Steve Gottlieb
Aerotech Sails
Exocet North America.
Back to top
View user's profile Send private message
U2U2U2



Joined: 06 Jul 2001
Posts: 4291
Location: Shipsterns Bluff, Tasmania. Colorado

PostPosted: Mon Jan 14, 2013 1:01 pm    Post subject: Reply with quote

Interesting reply.

The OP did notify the dealer, way back,who it seems in turn notified the Exocet representatives in France, you not being in the loop , that doesn't seem to be his fault.

Most people who carry boards on roof racks , place the bottom side down,

if straps did this, pretty soft bottom.

yes indeed 2 sides to each story and all we get is the tip of the iceberg

_________________
K4 fins
4Boards....May the fours be with you

http://www.k4fins.com/fins.html
http://4boards.co.uk/
Back to top
View user's profile Send private message
boardsurfr



Joined: 23 Aug 2001
Posts: 970

PostPosted: Mon Jan 14, 2013 2:53 pm    Post subject: Reply with quote

sailaero wrote:
If anyone feels they have not been treated fairly on a warranty situation please contact me directly at sailaero@aol.com and I will do my best to settle the matter.

I did, and I received a very quick and encouraging response from Steve Gottlieb. We'll see how things develop, I'll keep you posted.
Back to top
View user's profile Send private message
beaglebuddy



Joined: 10 Feb 2012
Posts: 1114

PostPosted: Mon Jan 14, 2013 6:48 pm    Post subject: Reply with quote

My situation is different, I live on Kauai and when I decided to buy the board I found the shipping very expensive. I discovered a dealer in New Zealand had the board for more than $300 less because of a difference in exchange rate and the shipping was about the same so I bought it from them.
Back to top
View user's profile Send private message
beaglebuddy



Joined: 10 Feb 2012
Posts: 1114

PostPosted: Mon Jan 14, 2013 6:54 pm    Post subject: Reply with quote

Patrice is requesting that I make a video showing someone pushing on the bottom of the board to show it is not soft.
Now I have to figure out how to do that, can a cell phone video be sent via email?
Back to top
View user's profile Send private message
U2U2U2



Joined: 06 Jul 2001
Posts: 4291
Location: Shipsterns Bluff, Tasmania. Colorado

PostPosted: Mon Jan 14, 2013 8:24 pm    Post subject: Reply with quote

may depend on what phone you have

you can send a photo, video ..don't know

via text, use the email address to send , works on my IPhone

_________________
K4 fins
4Boards....May the fours be with you

http://www.k4fins.com/fins.html
http://4boards.co.uk/
Back to top
View user's profile Send private message
westender



Joined: 02 Aug 2007
Posts: 931
Location: Portland / Gorge

PostPosted: Mon Jan 14, 2013 8:50 pm    Post subject: Reply with quote

You should be able to get the video from the phone to your computer via usb cable or removable card? if you can't figure out the sending from the phone. Then attach to Email.

beaglebuddy wrote:
can a cell phone video be sent via email?
Back to top
View user's profile Send private message
jingebritsen



Joined: 21 Aug 2002
Posts: 3133

PostPosted: Tue Jan 15, 2013 2:01 am    Post subject: Reply with quote

U2U2U2

for your info. boards that get stacked on racks, one on top of another, then get cranked down way too hard, sometimes with mechanical winches, have been known to buckle. any board that experiences point loads that become quite severe, at times, could suffer. it's very rare, but could happen to any board, given over enthusiastic tie down forces.

some people know far too much about incidents and accidents. dealers get to see it all after dealing with thousands of human situations over many decades.

some people do not put their boards deck up. straps/marlow can dig into the business part of rails when they do so. again, when using mechanical devices for tensioning, or even 200 lbs of their body weight, the boards' could be compromised. it has happened. again, any board.

_________________
www.aerotechsails.com
www.exocet-original.com
www.iwindsurf.com
http://www.epicgearusa.com/
http://www.oceanpotion.com/
http://www.bullfrogsunscreen.com/
Back to top
View user's profile Send private message
U2U2U2



Joined: 06 Jul 2001
Posts: 4291
Location: Shipsterns Bluff, Tasmania. Colorado

PostPosted: Tue Jan 15, 2013 10:25 am    Post subject: Reply with quote

sailaero wrote:

" Warranty also does not cover a board being straped down hard against a bare roof rack and denting the bottom. I am not saying that this is what happened in any of the warranty claims but there are often two sides to a story. "

this to me is a reference to the bottom being crushed against the bare metal roof bars.

which is different than boards stacked . For all we know the board gets transported inside. no one has said that Exocet is alone in board damage

I am surprised you had no entries on this thread prior. Most on here have stated support to resolve the issue where you have offered this could happen to any board, fair enough your POV

Thanks for the refresher study on roof board damage.

the real issue here, and hopefully to the OP benefit is receive some satisfaction in the way of customer service, that perhaps would not have occurred without some adverse publicity

I think the points have been made and only would like to see a amicable decision made.

_________________
K4 fins
4Boards....May the fours be with you

http://www.k4fins.com/fins.html
http://4boards.co.uk/
Back to top
View user's profile Send private message
beaglebuddy



Joined: 10 Feb 2012
Posts: 1114

PostPosted: Tue Jan 15, 2013 1:45 pm    Post subject: Reply with quote

jingebritsen wrote:


for your info. boards that get stacked on racks, one on top of another, then get cranked down way too hard, sometimes with mechanical winches, have been known to buckle.


That situation can happen but it would be the shorter board stacked on top of a longer board with it's nose and tail resting on the longer board then getting buckled as the strap tightens.
Not really any boards longer than the windsup in common usage.
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    iWindsurf Community Forum Index -> Windsurfing Discussion All times are GMT - 5 Hours
Goto page Previous  1, 2, 3, 4, 5, 6, 7, 8, 9  Next
Page 6 of 9

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You can attach files in this forum
You can download files in this forum

myiW | Weather | Community | Membership | Support | Log in
like us on facebook
© Copyright 1999-2007 WeatherFlow, Inc Contact Us Ad Marketplace

Powered by phpBB © 2001, 2005 phpBB Group