View previous topic :: View next topic |
Author |
Message |
isobars
Joined: 12 Dec 1999 Posts: 20935
|
Posted: Mon Mar 23, 2009 3:52 pm Post subject: |
|
|
I surely hope you guys are e-mailing these complaints directly to iW. If not, yer pissing in the wind.
Mike \m/ |
|
Back to top |
|
|
ctuna
Joined: 27 Jun 1995 Posts: 1126 Location: Santa Cruz Ca
|
Posted: Mon Mar 23, 2009 4:55 pm Post subject: Which human beings are still there beside Mike Godsey |
|
|
I used to know Jim when he still ran the place and there was a David who did the software. I wonder where the mail goes that says webmaster now?
I feel they owe us and explanation and a time schedule for getting this fixed. |
|
Back to top |
|
|
swchandler
Joined: 08 Nov 1993 Posts: 10588
|
Posted: Mon Mar 23, 2009 4:55 pm Post subject: |
|
|
isobars must have missed Mike Godsey's early post.
I'm wondering about isobars' March 31 deadline for iWindsurf to resolve website issues to his satisfaction. He has threatened earlier to quit if he's not happy by the end of the month. |
|
Back to top |
|
|
david
Joined: 19 Aug 1995 Posts: 132 Location: WeatherFlow Staff
|
Posted: Mon Mar 23, 2009 6:45 pm Post subject: |
|
|
Hi folks.
No hardware or sysadmin has been outsourced! Jim and I are still here. And we're painfully aware of the server issues that continue to plague us. The latest issues kept three of us from getting out in the 20 kts of wind that visited central Florida this weekend (a far-too-uncommon occurrence). So, we literally feel your pain.
There's nothing that should have increased demand on our systems this year, and increased traffic is not the issue. Year-to-date traffic is up about 20% over last year and has especially picked up in the last few weeks, but that's low compared to July, and it's certainly no excuse - we try and operate at or below 50% capacity, and we are clearly failing that goal so far.
We completely agree that the current situation is unacceptable. The Florida team is working around the clock to identify the issues and correct them. It's been a bit like playing whack-a-mole though: as soon as we smack one down another one pops up. It's not just a hardware issue, nor is it a simple piece of code that's causing the problems. Here are the things we're doing:
1. Doubling our web server capacity.
2. Increasing our bandwidth by 5x.
3. Replacing our load balancer, which is having problems we cannot explain.
4. Upgrading our fileservers with bigger, stronger, faster ones.
5. Removing all "beta" code and any other code added in the last six months that has not been thoroughly tested.
6. Adding more layers of instrumentation and monitoring to all systems.
Thanks for bearing with us. And yes, if anyone has specific advice, please PM me.
David |
|
Back to top |
|
|
windsrf
Joined: 01 May 1998 Posts: 464
|
Posted: Mon Mar 23, 2009 7:07 pm Post subject: |
|
|
Thanks for thorough response - guess Mike was wrong in this case that you weren't paying attention. OTOH, much of what you are proposing sounds like you also believe you need additional capacity? In any case, Good Luck. David |
|
Back to top |
|
|
Epenrose
Joined: 05 Nov 1997 Posts: 402
|
Posted: Tue Mar 24, 2009 9:53 am Post subject: |
|
|
Working around the clock for six months, wow, we should be getting forecasts from the moon surface soon.
There is no excuse for this lousy service. |
|
Back to top |
|
|
isobars
Joined: 12 Dec 1999 Posts: 20935
|
Posted: Tue Mar 24, 2009 10:07 am Post subject: |
|
|
windsrf wrote: | guess Mike was wrong in this case that you weren't paying attention. |
That ... or those of us who filed complaints through proper channels alerted them to the problems, or they were self-evident, or iW insiders George and George keep them informed. Does it sound like Jim and David have time to read all this crap in the forums? Heck, right at the bottom of the Forum Index page it says it all:
"The Forums on iWindsurf.com are not support forums.
Please direct questions and concerns related to customer support to the
Support / Contact Us area of our website."
Mike |
|
Back to top |
|
|
SWE106
Joined: 14 Feb 2005 Posts: 264 Location: San Mateo
|
Posted: Tue Mar 24, 2009 10:38 am Post subject: |
|
|
david wrote: | Hi folks.
No hardware or sysadmin has been outsourced! ....
Thanks for bearing with us. And yes, if anyone has specific advice, please PM me.
David |
Thanks for the thorough and prompt response! However, what's wrong with the wap.iwindsurf.com service? If I wanna connect through my bookmarked "mywind" link on my blckbrry, i am redirected to cozyboots.com... if i type in wap.iwindsurf.com i get an error message: HTTP Error 404: Not Found. It worked intermittently on Sunday, but not on Monday... aaaarggghhhhh |
|
Back to top |
|
|
faradroka1
Joined: 14 May 2001 Posts: 216 Location: East Bay
|
Posted: Tue Mar 24, 2009 1:07 pm Post subject: |
|
|
it looks like iwindsurf is on same class c as cozyboots. (THIS IS A BIG CLUE GUYS) [that's me yelling over the complaining windsurfers]
i got cozyboots yesterday as well when I went to my wap page from the phone.
[trieb@localhost ~]$ nslookup cozyboots.com
Non-authoritative answer:
Name: cozyboots.com
Address: 38.101.125.187
[trieb@localhost ~]$ nslookup wap.iwindsurf.com
Non-authoritative answer:
Name: wap.iwindsurf.com
Address: 38.101.125.175
traceroute for both cozyboots and iwindsurf goes through a lot of cogent.com servers, so maybe they are the issue. Maybe your hosting company is doing full backup on Sunday night, maybe a level 1 tech is updating zone files by hand, maybe maybe maybe, but its probably not your code. This feels like a network, name mapping issue. Check dns files up the line and ttls. |
|
Back to top |
|
|
windsrf
Joined: 01 May 1998 Posts: 464
|
Posted: Tue Mar 24, 2009 1:14 pm Post subject: |
|
|
Damn Dave - you really speak CS/IT lingo! |
|
Back to top |
|
|
|
|
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum You cannot attach files in this forum You cannot download files in this forum
|
|
|