myiW Current Conditions and Forecasts Community Forums Windsurfing Videos Buy and Sell Services
 
Hi guest · myAccount · Log in
 SearchSearch   ProfileProfile   Log in to check your private messagesLog in to check your private messages   RegisterRegister 
Iwindsurf website having problems
Goto page Previous  1, 2, 3, 4, 5  Next
 
Post new topic   Reply to topic    iWindsurf Community Forum Index -> Politics, Off-Topic, Opinions
View previous topic :: View next topic  
Author Message
isobars



Joined: 12 Dec 1999
Posts: 14475

PostPosted: Mon Mar 23, 2009 3:52 pm    Post subject: Reply with quote

I surely hope you guys are e-mailing these complaints directly to iW. If not, yer pissing in the wind.

Mike \m/
Back to top
View user's profile Send private message
ctuna



Joined: 27 Jun 1995
Posts: 529
Location: Santa Cruz Ca

PostPosted: Mon Mar 23, 2009 4:55 pm    Post subject: Which human beings are still there beside Mike Godsey Reply with quote

I used to know Jim when he still ran the place and there was a David who did the software. I wonder where the mail goes that says webmaster now?
I feel they owe us and explanation and a time schedule for getting this fixed.
Back to top
View user's profile Send private message
swchandler



Joined: 08 Nov 1993
Posts: 5967

PostPosted: Mon Mar 23, 2009 4:55 pm    Post subject: Reply with quote

isobars must have missed Mike Godsey's early post.

I'm wondering about isobars' March 31 deadline for iWindsurf to resolve website issues to his satisfaction. He has threatened earlier to quit if he's not happy by the end of the month.
Back to top
View user's profile Send private message
david



Joined: 19 Aug 1995
Posts: 132
Location: WeatherFlow Staff

PostPosted: Mon Mar 23, 2009 6:45 pm    Post subject: Reply with quote

Hi folks.

No hardware or sysadmin has been outsourced! Jim and I are still here. And we're painfully aware of the server issues that continue to plague us. The latest issues kept three of us from getting out in the 20 kts of wind that visited central Florida this weekend (a far-too-uncommon occurrence). So, we literally feel your pain.

There's nothing that should have increased demand on our systems this year, and increased traffic is not the issue. Year-to-date traffic is up about 20% over last year and has especially picked up in the last few weeks, but that's low compared to July, and it's certainly no excuse - we try and operate at or below 50% capacity, and we are clearly failing that goal so far.

We completely agree that the current situation is unacceptable. The Florida team is working around the clock to identify the issues and correct them. It's been a bit like playing whack-a-mole though: as soon as we smack one down another one pops up. It's not just a hardware issue, nor is it a simple piece of code that's causing the problems. Here are the things we're doing:

1. Doubling our web server capacity.
2. Increasing our bandwidth by 5x.
3. Replacing our load balancer, which is having problems we cannot explain.
4. Upgrading our fileservers with bigger, stronger, faster ones.
5. Removing all "beta" code and any other code added in the last six months that has not been thoroughly tested.
6. Adding more layers of instrumentation and monitoring to all systems.

Thanks for bearing with us. And yes, if anyone has specific advice, please PM me.

David
Back to top
View user's profile Send private message
windsrf



Joined: 01 May 1998
Posts: 182

PostPosted: Mon Mar 23, 2009 7:07 pm    Post subject: Reply with quote

Thanks for thorough response - guess Mike was wrong in this case that you weren't paying attention. OTOH, much of what you are proposing sounds like you also believe you need additional capacity? In any case, Good Luck. David
Back to top
View user's profile Send private message
Epenrose



Joined: 05 Nov 1997
Posts: 400

PostPosted: Tue Mar 24, 2009 9:53 am    Post subject: Reply with quote

Working around the clock for six months, wow, we should be getting forecasts from the moon surface soon.

There is no excuse for this lousy service.
Back to top
View user's profile Send private message
isobars



Joined: 12 Dec 1999
Posts: 14475

PostPosted: Tue Mar 24, 2009 10:07 am    Post subject: Reply with quote

windsrf wrote:
guess Mike was wrong in this case that you weren't paying attention.


That ... or those of us who filed complaints through proper channels alerted them to the problems, or they were self-evident, or iW insiders George and George keep them informed. Does it sound like Jim and David have time to read all this crap in the forums? Heck, right at the bottom of the Forum Index page it says it all:
"The Forums on iWindsurf.com are not support forums.
Please direct questions and concerns related to customer support to the
Support / Contact Us area of our website."

Mike
Back to top
View user's profile Send private message
SWE106



Joined: 14 Feb 2005
Posts: 263
Location: San Mateo

PostPosted: Tue Mar 24, 2009 10:38 am    Post subject: Reply with quote

david wrote:
Hi folks.

No hardware or sysadmin has been outsourced! ....

Thanks for bearing with us. And yes, if anyone has specific advice, please PM me.

David


Thanks for the thorough and prompt response! However, what's wrong with the wap.iwindsurf.com service? If I wanna connect through my bookmarked "mywind" link on my blckbrry, i am redirected to cozyboots.com... if i type in wap.iwindsurf.com i get an error message: HTTP Error 404: Not Found. It worked intermittently on Sunday, but not on Monday... aaaarggghhhhh
Back to top
View user's profile Send private message
faradroka1



Joined: 14 May 2001
Posts: 216
Location: East Bay

PostPosted: Tue Mar 24, 2009 1:07 pm    Post subject: Reply with quote

it looks like iwindsurf is on same class c as cozyboots. (THIS IS A BIG CLUE GUYS) [that's me yelling over the complaining windsurfers]
i got cozyboots yesterday as well when I went to my wap page from the phone.

[trieb@localhost ~]$ nslookup cozyboots.com
Non-authoritative answer:
Name: cozyboots.com
Address: 38.101.125.187

[trieb@localhost ~]$ nslookup wap.iwindsurf.com
Non-authoritative answer:
Name: wap.iwindsurf.com
Address: 38.101.125.175

traceroute for both cozyboots and iwindsurf goes through a lot of cogent.com servers, so maybe they are the issue. Maybe your hosting company is doing full backup on Sunday night, maybe a level 1 tech is updating zone files by hand, maybe maybe maybe, but its probably not your code. This feels like a network, name mapping issue. Check dns files up the line and ttls.
Back to top
View user's profile Send private message Visit poster's website
windsrf



Joined: 01 May 1998
Posts: 182

PostPosted: Tue Mar 24, 2009 1:14 pm    Post subject: Reply with quote

Damn Dave - you really speak CS/IT lingo!
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    iWindsurf Community Forum Index -> Politics, Off-Topic, Opinions All times are GMT - 5 Hours
Goto page Previous  1, 2, 3, 4, 5  Next
Page 2 of 5

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You cannot download files in this forum

myiW | Weather | Community | Membership | Support | Log in
like us on facebook
© Copyright 1999-2007 WeatherFlow, Inc Contact Us Ad Marketplace

Powered by phpBB © 2001, 2005 phpBB Group